In the dynamic landscape of customer experience, AI voice agents are poised to revolutionize interactions between businesses and their customers. These intelligent systems, powered by generative AI, promise to enhance efficiency, personalization, and overall satisfaction.  While the promise of AI voice agents is immense, challenges remain, including accuracy, bias, privacy, and human oversight. Responsible implementation […]

What is RAG RAG, or Retrieval-Augmented Generation, is a powerful artificial intelligence (AI) technique that is transforming the way we approach complex problem-solving. This innovative approach combines the strengths of reinforcement learning and generative models, allowing AI systems to tackle a wide range of challenges with unprecedented efficiency and accuracy. At its core, RAG leverages […]

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